Porchlight CSS workbench
Ops queue 3 breached 7 SLA risk

Queue triage

43 open items · 12 unassigned · median wait 31m

SLA swimlanes

Drag state is app-owned; Porchlight supplies the lane and card contract.

1 P0 selected 2 nearing breach

Today

Operational queue by current handling state

Intake

9
WIP 9 / 12
Wire transfer blocked by sanctions review
12m left

Northstar Bank · Treasury

Q-4182
AR
Refund approval requires supervisor review
2h

Atlas Retail · Payments

Q-4168
SO

Investigate

6
WIP 6 / 8
Clinical export stalled after nightly job
28m left

Ridge Health · Data ops

Q-4179
MC
Fare dispute queue above capacity
1h 10m

Metro Transit · Support

Q-4176
JP

Ready

4
WIP 4 / 10
Address verification mismatch
Today

Greenline Logistics · Onboarding

Q-4159
TN

Priority list

5 shown
Item Account Priority SLA Status Wait
Q-4182 Northstar Bank P0 12m left Triage 43m
Q-4179 Ridge Health P1 28m left Investigating 31m
Q-4176 Metro Transit P2 1h 10m Assigned 24m
Q-4168 Atlas Retail P2 2h Waiting 18m
Q-4159 Greenline Logistics P3 Today Ready 12m